Terms of Service

Last updated: January 1, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") form a legally binding agreement between you and Decube, Inc. ("Decube," "we," "our," or "us") governing your access to and use of the Decube Data Context Platform, including the website at decube.org and all related services, APIs, and features (collectively, the "Services"). By registering for an account or using the Services, you agree to these Terms and our Privacy Policy.

If you are accepting on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms. These Terms may be updated at any time; material changes will be communicated via email to registered users and by updating the date above. Continued use after the effective date of an update constitutes acceptance.

2. Description of Services

Decube provides a Data Context Platform that enables data engineering and analytics teams to: extract and visualize column-level data lineage from warehouse query history; configure quality monitors for freshness, volume, and schema changes; assign data ownership and configure alert routing; create and maintain a business glossary with certified metric definitions; and integrate with dbt, Airflow, and identity providers. Specific features vary by subscription tier as described at decube.org/pricing.

3. Account Registration and Security

To use the Services, you must register for an account with accurate information and keep it current. You are responsible for all activity under your account and must notify us immediately of any unauthorized access at security@decube.org. You may not share account credentials or allow unauthorized users to access your account. Accounts showing signs of abuse, credential sharing, or policy violations may be suspended pending investigation.

4. Data Warehouse Connections

Read-only access: Decube connects to your data warehouse using read-only OAuth credentials. We request only the minimum permissions necessary to extract query history metadata and schema information. We do not request write access to your warehouse and cannot modify your warehouse data.

Customer data responsibility: You are responsible for ensuring that your use of Decube complies with all applicable data governance policies, privacy laws, and contractual obligations governing your warehouse data. This includes obtaining any necessary consents or authorizations for Decube to process metadata from your warehouse.

Credential security: You are responsible for maintaining the security of the OAuth credentials or service account credentials you use to connect your warehouse to Decube. Revoke credentials immediately if you suspect they have been compromised.

5. Subscription and Payment

Subscription tiers: Decube offers subscription plans as described at decube.org/pricing. Subscription fees are billed monthly or annually in advance. Annual subscriptions receive a discount as described on the pricing page.

Payment: We accept credit cards (Visa, Mastercard, American Express) and ACH bank transfer. Payment is processed by Stripe, Inc. You authorize us to charge your payment method for the applicable subscription fee on each billing period.

Free trial: New accounts may be eligible for a free trial period. At the end of the trial, you will be charged for the subscription you selected unless you cancel before the trial ends. No credit card is required to start a trial, but a payment method must be on file before the trial ends to continue using the Services.

Changes to pricing: We may change subscription pricing with 30 days notice. Price changes take effect at the next renewal date after the notice period.

Late payment: Overdue amounts accrue interest at 1.5% per month. Accounts with invoices more than 30 days past due may be suspended.

6. Cancellation and Refunds

Cancellation: You may cancel your subscription at any time through account settings or by contacting billing@decube.org. Your subscription remains active through the end of the current billing period. We do not provide pro-rata refunds for unused portions of a billing period except where required by applicable law.

Annual subscriptions: Annual subscriptions may be cancelled for a pro-rata refund within 30 days of the renewal date if you provide written cancellation notice within that window. After 30 days, annual subscription fees are non-refundable.

Refunds for service failures: If Decube experiences a service outage exceeding 99.5% uptime on a monthly basis (excluding scheduled maintenance), you are entitled to a service credit equal to 10% of your monthly fee for each additional 0.5% of downtime below the SLA. Service credits are applied to future invoices and are the sole remedy for service availability failures.

7. Intellectual Property

Decube IP: The Decube platform, including all software, algorithms, user interface designs, trademarks, and documentation, is owned by Decube and protected by intellectual property law. You may not copy, modify, reverse engineer, or create derivative works of the platform or any component thereof.

Your data: You retain all ownership rights to your warehouse metadata, lineage graphs, monitoring configurations, and business glossary content. By using the Services, you grant Decube a limited license to process this data to provide the Services. We do not use your warehouse metadata to train machine learning models for general use or to develop products for competitors.

Aggregated benchmarks: We may use aggregated, anonymized statistics derived from platform usage (e.g., average time to resolve incidents, common schema change patterns) to produce industry benchmark reports. No individual customer's data is identifiable in such reports.

Feedback: Suggestions and feedback you provide about the Services may be used by Decube for any purpose without compensation or attribution to you.

8. Acceptable Use

You agree not to use the Services to: violate any applicable law or regulation; gain unauthorized access to systems or data; attempt to bypass Decube's security measures; resell or provide access to the Services to unauthorized third parties; use automated tools to scrape or extract platform data beyond normal API usage; interfere with the Services or other users' access; or misrepresent your identity or affiliation.

9. Third-Party Integrations

The Services integrate with third-party platforms including Snowflake, BigQuery, Redshift, dbt Cloud, Apache Airflow, Slack, PagerDuty, Okta, and others. These integrations are subject to the third parties' own terms of service. Decube is not responsible for changes to third-party APIs or the availability of third-party services. Integration availability may change without notice if a third party modifies their platform.

10. Disclaimers and Limitation of Liability

Disclaimer of warranties: THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. DECUBE DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, THAT LINEAGE GRAPHS WILL BE COMPLETE OR ACCURATE, OR THAT QUALITY MONITORS WILL DETECT ALL DATA QUALITY ISSUES. THE SERVICES ARE TOOLS TO ASSIST YOUR DATA TEAM; FINAL RESPONSIBILITY FOR DATA QUALITY AND PIPELINE RELIABILITY REMAINS WITH YOUR ORGANIZATION.

Limitation of liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, DECUBE'S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM. IN NO EVENT WILL DECUBE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DATA LOSS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. Indemnification

You agree to indemnify and hold Decube harmless from any claims, damages, and costs (including attorneys' fees) arising from: your use of the Services in violation of these Terms; your breach of applicable data governance or privacy obligations; or any claim that your use of the Services caused harm to a third party.

12. Governing Law and Disputes

These Terms are governed by the laws of Singapore. Disputes shall be resolved by binding arbitration in Singapore under the Singapore International Arbitration Centre (SIAC) Rules, except that either party may seek equitable relief in any court of competent jurisdiction. Class action claims are waived.

13. Termination

Either party may terminate the subscription upon 30 days notice, or immediately upon material breach. Upon termination, Decube will retain your data for 30 days during which you may export it, after which it will be deleted. Sections on intellectual property, disclaimers, limitation of liability, indemnification, and governing law survive termination.

14. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond their reasonable control, including natural disasters, pandemic, acts of government, internet infrastructure failures, or third-party service outages. The affected party must notify the other within 5 business days of the triggering event and use commercially reasonable efforts to mitigate the impact.

15. Publicity

You grant Decube the right to identify you as a customer in our marketing materials, website, and investor communications, using your company name and logo. You may revoke this permission at any time by notifying legal@decube.org, and we will remove your name and logo from new materials within 30 days of the request (existing printed materials are excluded).

16. Entire Agreement and Miscellaneous

These Terms, together with our Privacy Policy and any executed order forms or data processing agreements, constitute the entire agreement between you and Decube regarding the Services and supersede all prior negotiations, representations, or agreements. If any provision is found unenforceable, it will be modified to the minimum extent necessary and the remaining provisions continue in effect. These Terms may not be assigned by you without Decube's written consent. Decube may assign these Terms in connection with a merger, acquisition, or reorganization. Failure to enforce any provision is not a waiver of the right to enforce it in the future. Questions about these Terms: legal@decube.org.